First-Call Complete Tracker

Appliance Express · ops

Data through — · Window: — · 0 of 0 jobs

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Paying party

Parts

From

To

Type

Make

Prescreener

Tech

Real trips per job no-shows excluded

By appliance type

Type	Jobs	Fails	FCC%

By brand

Make	Jobs	Fails	FCC%

By prescreener

Prescreener	Jobs	Fails	FCC%

By technician

Tech	Jobs	Fails	FCC%

Credited to the first tech who actually diagnosed the unit. No-show trips are skipped, and a tech who only ran the return visit is not charged.

Patterns · two-way combinations

Min jobs per combo: 30

Weakest combinations

Combination	Jobs	FCC%

Strongest combinations

Combination	Jobs	FCC%

Two-way slices across prescreener×type, prescreener×make, tech×type, tech×make, and type×make. Only combos at or above the job floor appear — raise the floor for firmer signal, lower it to peek at thinner slices. Always read the job count next to the percentage: a 60% on 11 jobs is luck, a 78% on 400 is a pattern.

Not first-call complete

click a job to see all trip notes

Inv	Party	Type	Make	Tech	Pre	Real trips	Symptom

FCC is computed from trip notes, not the HowManyVisits/CompletedOnFirstTrip columns. A trip noted against NS is a customer no-show and doesn't count toward the total. 1 real trip = win, 2+ = fail — including same-day returns and parts returns. Canceled jobs, jobs still in progress, and jobs that never got past a no-show are excluded.